I love it…..material is great, wheels are great, BUT the retractable handle is really flimsy! I can just tell is going to break really quickly! Honestly, the rest seems high quality, why skimp on the handle you need to pull it! UughMake sure your laptop will fit because it is a pretty small suitcase. My MacBook Pro just fits in the front pocket and there isn't much room for clothing but I would still recommend it if you have to travel by airplane. Very easy to get through airport and easy to store on the airplane. I would recommend it.Very nice luggage. I wish I could have kept it. The height is 23 inches so not the 22x14x9 airlines require when the wheels are measured. I wanted to write the review so people looking for an approved carry on are not misguided with product description.It was a gift to my daughter. She loved it; has an elegant look and it travels well.Traveling super fastI love the looks & the back pack is perfectWe have not used them yet, but the quality looks and feels good and strong. Luggage set has a luxury look to it,This is easy to maneuver and holds plenty. It also is small enough to put in the small overhead bins in the small airplanes. Very well built.Lovely good looking and easy to manuver.My wife is delighted with it.I would have given this 5 stars as its truly beautiful!! However I can’t put a laptop in it and close the zipper. ? It needs just a few more inches in length plus some padding .. and this would be an amazing “briefcase on wheels!!! “. I’m going to have to keep it as it’s better than nothing .. but I would be in heaven if I could keep it closed. Businesswomen need elegance AND practicality these days… let me know if you improve this design!!WAS DENIED EVEN IF IT SAYS THE DIMENSONS ARE OK THEY ARE NOT!!!AND NEEDED TO GO CHECK MY BAG. NEARLY MISSED MY FLIGHT. Kenneth Cole Reaction Chelsea 20"Now I have 2 more trips coming up and I don't have a functional carry on and I hate checking a bag. especially with all the mayhem at airports these days.I have complicated feelings. I love the bag, it was perfect. Lots of space the wheels are smooth. My issue was, when ordering the ad I had and placed my order with had the dimensions of the suitcase AND the backpack AND stated it was 2 pieces. When my package arrived it was only the suitcase. I didn't have the time to dispute as I needed the bag that week so I went ahead and purchased the backpack separately. I love the set and happy I have both pieces. Just know IT DOES NOT COME WITH THE BACKPACK.I like the size, fabric, wheels, extendable handle and space provided.Kenneth Cole products are always an excellent product with high standards. I have had other Kenneth Cole travelling bags and have never had any problems with wear and tear or usefulness.I highly recommend this product.